Secure shipping for a living ecosystem
An eccosmo ecosphere is not an ordinary decorative object. It contains a living, completely enclosed ecosystem. That is why, before each shipment, we check the weather conditions, the transport route, and the appropriate shipping time.
The 5 Pillars of Shipping
Safely packaged
Each EcoSphere is carefully hand-packed and protected from impact.
Temperature controlled
Depending on the weather, we use heat or cooling packs, as well as polystyrene packaging.
Postcode and Route Check
Before shipping, we check the target region, weather, and transport route.
Suitable Shipping Partner
We choose the shipping service provider according to the region and the current weather conditions.
Tracking
After shipment, you will automatically receive your personal tracking number.
This is how we pack your EcoSphere:
Each EcoSphere is first carefully protected with bubble wrap. Small models are shipped in custom-fit molded Styrofoam inserts. For medium and large models, we use sturdy Styrofoam insulated boxes.
Depending on the season, outside temperature, and transport route, we supplement the packaging with heating or cooling packs. This way, we best protect the delicate ecosystem during transport.
Every Shipment is Individually Planned
Since every ecosystem contains live shrimp, we only ship on select weekdays. Before shipping, we check the weather conditions along the transport route, the estimated transit time, and the suitable shipping service provider based on the delivery address.
In case of extreme heat or severe frost, shipping may be delayed by a few days. The safety of your shrimp always takes precedence.
Delivery Times
Germany
Usually 3–5 business days
European Union
Usually 3–8 business days
The actual delivery time may be extended during holidays, extreme temperatures, or exceptional weather conditions.
Selected Shipping Partners
Depending on the destination region, transit time, and weather conditions, we ship with carriers such as DHL, DHL Express, UPS, UPS Express, GLS, or DPD.
Frequently Asked Questions
When will my order be shipped?
Orders are shipped on select weekdays. This way we avoid unnecessary downtimes over weekends or public holidays.
Why doesn't EcoSphere ship every day?
Each EcoSphere contains a living ecosystem. Therefore, we carefully coordinate the shipping day, weather conditions, and transport time.
What happens in heat or frost?
Depending on the temperature, we use heat or cool packs. If conditions do not allow for safe shipping, we may postpone delivery by a few days.
Do I get a tracking number?
Yes. As soon as your order has been shipped, you will automatically receive a shipping confirmation with a tracking number.
Can I send an eccosmo ecosystem as a gift?
Yes. During the ordering process, you can specify a different delivery address and have the gift sent directly to the recipient.