Your ecosystem can live on
If your ecosystem has lost its natural balance or no shrimp remain, it can often be professionally refilled. We will inspect the system, clean the glass, and carefully restore the ecosystem. You can also use the opportunity to upgrade to a different or larger model.
Refill process
1. Fill out the request form
Input your existing ecosystem data and let us know your refill or upgrade needs.
2. Receive your Confirmation
We will check your details and send you a personal return number as well as all information regarding the return shipment.
3. Submit ecosystem
Carefully pack your ecosystem and clearly mark the return number on the package.
4. Testing, Cleaning and Refilling
Upon receipt, we inspect and clean your ecosystem and carefully recondition it.
5. Secure Return Shipping
After completing the work, we will send your ecosystem back to you securely packaged.
Price of a Refill
Small Sphere - 10cm
49.00€
Small Oval - 13cm
49.00€
Medium Sphere - 13cm
€89.00
Large Oval - 19cm
89.00€
Large Sphere - 16cm
€139.00
Extra Large Sphere - 23cm
€199.00
Price for an Upgrade
Upgrade to Medium Sphere - 13cm
€119.00
Upgrade to Large Oval - 19cm
€119.00
Upgrade to Large Sphere - 16cm
€199.00
Upgrade to XL Sphere - 23cm
€329.00
Shipping Cost Information
The cost of shipping your ecosystem to us is not included in the stated price and will be borne by the sender. Return shipping within Germany is already included. For returns to other EU countries, we will provide you with an individual shipping quote depending on the destination country.
During the winter months, an additional shipping surcharge of €10 applies. This covers, among other things, temperature-appropriate packaging and the necessary express shipping to ensure your refilled ecosystem arrives safely.
Safely Send in Your Ecosystem
Please only send in your ecosystem after you have received your personal return number from us. Please mark it clearly visible on the outside of the package.
Shipping Address
EcoSphere Europe GmbH
Rudolf-Diesel-Straße 9
53359 Rheinbach, Germany
Please send the package to us with sufficient postage. The cost for shipping will be borne by the sender. Packages without a return number may not be immediately assignable.
Packaging & Requirements
If possible, use the original packaging. If this is no longer available, wrap the glass several times in packing paper, bubble wrap or newspaper and place it in a sturdy outer box. The glass must not be able to move inside the package.
As soon as your ecosystem and the agreed payment have been received by us, we will clean and refill the system and then send it back to you.
Frequently Asked Questions
When can I send in my ecosystem?
Please only send your Ecosystem after we have reviewed your request and sent you a personal return number. Mark the return number clearly visible on the outside of the package.
Do I need the original packaging?
No. The original packaging is ideal, but not strictly necessary. Alternatively, you can wrap the ecosystem multiple times in packing paper, bubble wrap, or newspaper and send it in a sturdy outer carton. It is important that the glass cannot move inside the package.
Are shipping costs included in the price?
You bear the costs for sending the item to us. Return shipping within Germany is included in the refill or upgrade price. For returns to other EU countries, we will provide an individual shipping quote depending on the destination country.
Why is there a €10 surcharge in winter?
During the winter months, we use temperature-appropriate packaging and, if necessary, faster shipping or express shipping. A winter shipping surcharge of €10 will be applied to cover these additional costs.
Can I upgrade to a larger model instead of a refill?
Yes. In the inquiry form, you can select an available upgrade model and the desired collection. After reviewing your details, we will confirm the desired upgrade and the corresponding price.
When does refilling begin?
Once we have received your ecosystem and the agreed payment, it will be cleaned and refilled. We will then prepare it for safe return shipping.
What happens if the glass is damaged?
Upon receipt, we carefully inspect the glass. Should a safe refilling not be possible due to cracks, chips, or other damage, we will contact you to discuss the available alternatives.
Do all the shrimp have to be dead?
Yes. Refilling is only possible once there are no live shrimp left in the sealed ecosystem.
How long does the processing take?
Processing times may vary depending on the model, current workload, and shipping weather. You will receive a more accurate estimate with our confirmation.
Still have questions about refilling?
Are you unsure which model you own, whether a refill is possible, or which upgrade suits your ecosystem? Our customer service team will be happy to assist you personally.